Returns & Exchanges
At Moon Nude, we want you to feel confident and comfortable in your purchase, which is why we offer a 30-day hassle-free return window for all unworn items in their original packaging. Please ensure that all tags and hygienic liners remain intact to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original Moon Nude packaging, ensuring all original tags and protective seals are still attached.
Label and Ship
Print your prepaid shipping label provided via email, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing